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10 Steps to Optimize your BlackBerry Environment

If you did not make it to Integrated Mobile’s informative webinar, below is a list of considerations that will help your business reduce costs and optimize your BlackBerry environment.

#1 - Align your Applications with Role-Based Profiles
Integrated Mobile clients with the most efficient and effective mobile environments started by developing roles or classes of mobile-enabled employees. These profiles are an essential part of reducing spend and aligning mobile technologies with the needs of the end-user.

When developing the profiles, ask yourself the following:
- Does the user’s position require a mobile device?
- Do they need data for their job functions? If so, how much? Do they require a broadband connection?
- What are their environmental factors? Do they need a ruggedized device?
- Will there be coverage where they work?
- Which applications are essential to their job responsibilities?

#2 - Update your Wireless Policy
Once you have established your profiles, you must review and update your wireless policy. This critical document reduces risk and costs by defining acceptable usage for company owned devices. Your wireless policy should be readily accessible and consistently enforced.

Sample wireless policies are available online, but may often be too general for larger businesses. Enterprises look to Integrated Mobile’s experience to customize a wireless policy that aligns with their unique mobility requirements and leverages industry best practices. Our PMP-certified project managers can also help you implement a new policy and minimize disruption to your end-users.

#3 - Secure Your Mobile Environment
Mobile data breaches are often costly, debilitating, and preventable. Take advantage of the security features offered by BES 5.0. Your trained in-house technicians or Integrated Mobile’s certified professionals can configure user profiles and policies to secure your environment. If a device is lost or stolen, the technician can send a kill packet to eliminate risks.

#4 – Align your Carrier and Plans
Using your role-based profiles and previous consumption as a guide, establish a baseline for voice and data usage and identify the carrier and plans that best align with these baselines. Integrated Mobile can help with proprietary technology that analyses usage and optimizes plans to reduce wireless spend by 20-40%.

#5 - Support Your Mobile Workforce
Mobile downtime and support has a big impact on the bottom line. If your in-house IT staff lacks the training or bandwidth, to adequately manage your wireless assets and support your end-users, consider outsourcing your BlackBerry help desk to Integrated Mobile. We offer certified Tier 1, 2 and 3 support. Often, a positive ROI can be achieved through reduction in hardware downtime and the freeing up of your IT help desk resources to support more strategic efforts.

#6 Eliminate Directory Assistance Expense
By using 1-800-GOOG-411 (free call), your company can completely eliminate directory assistance charges. Integrated Mobile has seen this simple change save a company tens of thousands of dollars annually.

#7 Encrypt your Data
If proprietary data is stored on your company’s BlackBerries, you need to ensure that the devices are configured properly and data is securely encrypted. Make sure that your BlackBerry technicians understand this is a priority or let Integrated Mobile work with you to verify that your data is secure.

#8 Take Advantage of BlackBerry Media Sync
Your BlackBerry technicians or experienced professionals at Integrated Mobile can keep your workforce informed by using BlackBerry Media Sync to push valuable training and sales materials out to your BlackBerry users.

#9 Drive Efficiencies with Field Force, Location Based Services (LBS)
LBS applications have helped Integrated Mobile clients maximize the efficiency of their dispatching and deliveries and optimize their business processes. This powerful technology has significantly reduced costs, improved business processes, and maximized mobile workforce productivity.

#10 Establish a Mobility Council
As mobile technology evolves and more applications become available, it is important to establish a Mobility Council within your company. This group should meet quarterly to develop and oversee your wireless policy and make decisions about changes to your wireless environment. Integrated Mobile is a consultant to a number of Mobility Councils, which often include key technology and financial leaders within the company.