Wireless Service Desk Benefits

• Experienced, 24x7 Mobile Device Assistance
• More Cost-Effective than Internal Support
• Three Tiered Technical Support
• BES, Goodlink, & Application Administration
• Advanced Ticketing and Reporting System
• Industry-Leading Service Level Metrics

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Problems Solved
In the Past 30 Days

From basic device support through advanced application assistance, Integrated Mobile is ready, 24x7 to help users just like you.

Contact Integrated Mobile today to keep your mobile workforce moving.

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Wireless Help Desk Management: Standards of Service

Wireless Service Desk

Reliable, Cost-Effective Mobile Device Support

"GREAT !!!! Customer Service from my rep. The only thing he could have done better was if he was actually sitting next to me while activating my phone. Great experience, thanks."
   - Integrated Mobile service desk user

Mobile technology has become a double-edged sword in the enterprise space. While Blackberrys, iPhones, Windows Mobile, and other smart devices have driven productivity within the mobile workforce, they have also created an unmanageable burden on traditional IT support infrastructure.

Enterprises trust Integrated Mobile's 24x7 Wireless Help Desk to provide the reliable, cost-effective mobile device support to keep their workforce productive.

Your Challenge is Our Core Competency

With the proliferation of smart phones and wireless enabled PDAs, end-users are increasingly challenged with technical issues. This problem is compounded by the broad range of device types, platforms, carriers, and applications that require specialized skills to properly support. It can be difficult for IT help desks to stay current on mobile phone technology; and over-burdened or inexperienced mobile support can drastically reduce the overall productivity of your workforce. At Integrated Mobile, our experienced staff is purely focused on mobility.

Our vast wireless experience coupled with our comprehensive knowledge base and advanced ticketing and reporting system, keep your mobile workforce moving.

More Cost-Effective than Inhouse Support

According to AOTMP, an average of 1.22 full-time employees are required to provide basic support for only 250 smart devices. Hiring or training resources with the specialized skills required to effectively support your mobile environment can be expensive, and even basic support requires human resources that could be better utilized within your organization.

Integrated Mobile provides best-in-class mobile support for considerably less than the cost of hiring, training, and/or augmenting your existing support team. It's like finding extra staff without adding headcount.

Contact Integrated Mobile Today! Let your employees and IT staff focus on their work, and turn your mobile support over to the experts at Integrated Mobile.