iCare :: Comprehensive 24/7 Bilingual
Administrative and Technical Support, Warranty Management and
Emergency Device Replacement
Critical Infrastructure for an Effective
Wireless Program
According to the 2006 Computerworld survey of more 190 IT professionals,
“59% said supporting mobile employees is more expensive
than supporting desktop users. And by far the most difficult people
to support are -- you guessed it -- white-collar road warriors
such as executives and salespeople.”
The myriad of mobile technologies, services and carriers often
render the traditional help desk support organization helpless
to deal with the urgent demands of knowledge workers and road
warriors. Frequently employees are left to fend for themselves
and have to run the gauntlet of carrier support escalations in
order to get an issue resolved. The time invested by employees
on support issues is counter to the benefits of pushing information
to the edge of your enterprise and therefore it is critical to
provide effective support. The value of the mobile worker is not
in manaing wireless phones or data devices but effectively utilizing
those tools to impact the bottom line with improved customer satisfaction,
greater sales and operations performance.
With more than 250 of the Fortune 1000 as customers, Integrated
Mobile quickly understood the need for comprehensive Tier 1
and Tier 2 support. Integrated Mobile’s iCare solution provides
the industry’s most comprehensive wireless support offering
for
your wireless users. We understand that 9:00 to 5:00 is
no longer the average workday and therefore provide 24/7 Bilingual
Tier 1 Support.
Integrated Mobile's iCare solution uniquely supports your wireless
program by leveraging our robust knowledge base and seasoned wireless
experts with more than 44 years of wireless experience.
Our expertise spans virtually all the mobility platforms including
the Palm Treo, RIM Blackberry, Motorola Good, Nokia and Seven
as well as vertical applications. iCare enables our customers
to deploy wireless applications and ensure their employees will
be productive.
iCare is Configured to Meet Your Needs With the Following Features:
- Comprehensive Device Warranty Management
- Emergency 24 Hour Device Replacement
- 24x7 Tier 1 Support
- Dedicated Toll Free Number
- Pre and Post Order Support
- Administrative and Technical Support
- Voice and Data
- MACD Processing
- Visibility into All Support Tickets
- Service Level Agreements
- Tier 2 Advanced Technical Support
- Redundant Call Centers to Ensure Support Continuity
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