Integrated Mobile Director of Client Services Selected as Finalist in AOTMP’s 2010 Industry Excellence Awards
COLUMBUS, OH - January 04, 2010 - Integrated Mobile, the leading provider of managed mobility services for enterprise businesses, is proud to announce that their Director of Client Services has been chosen a candidate in the AOTMP 2010 Industry Excellence Awards. Will Nankivell has been selected as a finalist in the ‘Supplier WMM Customer Advocate of the Year’ category. The Industry Excellence awards were developed to recognize enterprises and industry suppliers committed to telecom management best practices.
“We’re proud to recognize award finalists who are leveraging best practices in fixed and wireless telecom management to drive efficiency in their organizations,” said Tim Lybrook, AOTMP President and CEO. “They represent a commitment to excellence in creating a telecom environment that not only meets financial and operational objectives, but also supports strategic business initiatives.”
Nankivell, who has been with Integrated Mobile since its inception in January of 2004, took the role as Director of Client Services at Integrated Mobile early in 2009. His selection as an AOTMP finalist was largely due to the implementation of special projects focused on improving the client experience.
Working side-by-side with his team, Nankivell established regular end-user surveys, defined key metrics, and published results daily to engage the company in his vision of efficiency and improvement. The results were immediate and have been maintained to this day.
Under his leadership every client service metric has improved: First call resolution is up by 50% and total time to close tickets is down by over 50%. Operational costs are down, and, most importantly, client satisfaction has improved dramatically.
“I realize that there are a few special people whose spirit permeates an organization and makes it what it is,” said Greg Pugh, founder of Integrated Mobile. “Will Nankivell has always been about the client first, foremost, and always. His vision of effective business-to-business relationships is guiding principle at Integrated Mobile. We are very fortunate to work with him and he is very deserving of the award, ‘WMM Customer Advocate of the Year.’”
Winners will be announced at the TEM 2010 Industry Excellence Awards banquet on February 16, 2010 in Orlando, Florida. For more details on the awards program and conference, and to register to attend, please visit www.tem2010.com. About AOTMP
Headquartered in Indianapolis, IN, AOTMP is the leading provider of information solutions for managing fixed and wireless telecom environments. AOTMP’s proprietary certifications, benchmarks, standards and best practices deliver measurable improvement in efficiency and productivity for managing wireless, voice, and data services. From Fortune 50 companies to SMB, enterprises seeking the best return on telecom and IT services turn to AOTMP’s industry research, advisory services, educational programs and performance management systems to achieve operational and financial efficiency. For more information, visit www.aotmp.com.
About Integrated Mobile
Integrated Mobile is the leading provider of managed mobility services having
served customers that represent more than 25 percent of the Fortune 1000.
Founded in 2004 by a senior IT consulting executive who experienced first hand
the administrative chaos and burgeoning costs corporate clients were
experiencing in providing wireless capabilities to staff members, Integrated
Mobile created a web-based portal and services offering, based on Six Sigma
and ITIL, to help businesses gain control of their wireless assets and costs.
Today, Integrated Mobile offers a full suite of managed mobility solutions and
services that deliver end-to-end management of the enterprise's entire wireless
lifecycle. This suite of services includes device fulfillment and configuration,
training, asset management including end-of-life device recycling, bill
optimization, reporting and 24/7 end-user support. The Integrated Mobile
Managed Mobility Solutions strategically reduce the total cost of wireless
ownership by 20-40%, provide a single point of contact for all wireless services
across multiple carriers, improve the overall quality of administrative and end
user support - all while simplifying the management of wireless devices and
services. For more information about us, please visit www.integratedmobile.com. MEDIA CONTACTS
Sarah Coles
Integrated Mobile
614-923-3047
phpdev@integratedmobile.com |
