Fortune 500 Company Benefits from Comprehensive BlackBerry Services
THE CHALLENGE
This national retailer is the nation's second largest off-price retailer with 904 stores in 27 states. With annual revenues of $6.5 billion and a wireless spend approaching $1 million, this company needed to reduce mobility costs and free up valuable support and administrative resources to focus on more important duties.
While the company needed comprehensive lifecycle management for all mobile devices, BlackBerry services were key. With nearly 800 BlackBerry devices, cost-effective BlackBerry environment management and end-user support was essential to reducing spend, improving end-user experience, and taking control of their mobile environment.
THE SOLUTION
Integrated Mobile worked with the company to develop a comprehensive mobile strategy that met and exceeded their requirements. Their tailor-fit solution addressed all phases of the mobile lifecycle and provided special services for their BlackBerry users.
Beginning with the foundation of the mobile environment, we streamlined Procurement with customized portals that ensure the right user gets the approved device with the plan, carrier, and accessories that align with the company's mobile policy. Custom kitting enables BlackBerry and other users to start working from the moment they receive their device.
Once the device is procured, the wireless number turns into an asset. Our sophisticated Asset Management system keeps track of all activity related to the wireless number from plan and user changes to help desk tickets and beyond. This information is available in real time to authorized users through a secure centralized interface.
Accurate asset information also aids our Wireless Service Desk team to provide expert support with industry-leading response times. Fast and reliable device support technicians reduce down time, improve the end-user experience, and keep the company's mobile workforce productive. BlackBerry certified technicians enable BlackBerry users to perform at their peak.
While our Asset Management and Wireless Service Desk reduced soft costs, our expert Expense Management team slashed the company's annual carrier spend. By analyzing usage patterns, eliminating defects, verifying discounts, and using other tools within their expense management toolbox, our analysts optimized the carrier plans for savings that were both significant and sustainable.
We further reduced costs by taking over the administration of the company's BlackBerry Enterprise Server. Our certified BlackBerry technicians manage user profiles and permissions for a fraction of the cost of hiring and training an inhouse staff.
Contact Integrated Mobile today! We will eliminate the
obstacles, challenges and distractions of managing your BlackBerry environment resulting in a highly efficient and effective mobile enterprise.
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